Frequently Asked Questions
Everything you need to know about your Casabrews experience.
What is the standard shipping time for Casabrews coffee machines?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.
Do you offer a warranty on your espresso machines?
Yes, all Casabrews espresso machines come with a 1-year limited warranty that covers defects in materials and workmanship under normal household use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery.
How do I clean and descale my Casabrews machine?
We recommend descaling your machine every 2-3 months using a commercial descaling solution or a water-vinegar mix. Detailed step-by-step instructions can be found in your product manual.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay.
Can I use E.S.E. pods with Casabrews espresso makers?
Most of our professional espresso models are designed for ground coffee; however, specific models include a dedicated filter basket for E.S.E. pods. Please check your specific model's specifications.